Frequently Asked Questions (FAQ)

1. Why is GoodOFood merging with MyLocalMart?

GoodOFood UK is merging with MyLocalMart UK to provide customers with a more comprehensive shopping experience, offering better services, a wider range of products, and improved convenience.

2. When will the migration take place?

The migration begins on 11th February 2025. From this date, GoodOFood’s website will be redirected to MyLocalMart, and all services will be available through MyLocalMart.

3. How will this affect my existing orders on GoodOFood?

Customers can access their previous orders through the Order Confirmation emails sent from GoodOFood. The order history will not be available under "My Account" on MyLocalMart.

4. Will my account details be transferred to MyLocalMart?

Yes, existing accounts will be transferred. Customers must reset their password using the ‘forgotten password’ option to log in.

5. Are there any changes to the free delivery threshold?

Yes, the new thresholds are:

• Orders in mainland UK: Free delivery on orders over £55.
• Bradford, Leeds, Halifax, and Wakefield: Free delivery from £29 (website orders) or £19 (mobile app orders).

6. Is there a Mobile App for MyLocalMart?

Yes, but currently, it operates only in West Yorkshire (LS, BD, HX, WF postcodes). The app will be available for the whole UK by June 2025.

7. Will there be any changes to the product catalog?

Yes, MyLocalMart offers a broader range of products, including fresh fish and exotic vegetables like Banana stem and Murungai spinach.

8. What happens to my GoodOFood reward points?

Reward points will be carried over to MyLocalMart, and redemption remains the same. More details: Reward Points

9. I have a question that’s not listed here. Who can I contact?